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Answers to the questions we hear most often. Can't find what you're looking for? Our team is available around the clock.
Answers to the questions we hear most often. Can't find what you're looking for? Our team is available around the clock.
How far in advance should I book my ride?
We recommend booking at least 24 hours in advance to guarantee your preferred vehicle and chauffeur. For weddings, corporate events, and holiday travel, we suggest reserving 2–3 weeks ahead. Same-day service is often available — call our dispatch line to check real-time availability.
How is pricing calculated?
What if my flight is delayed?
What is your cancellation policy?
How do I apply a promotional code to my ride?
Are gratuities included?
Can I make special requests for my trip?
Are your chauffeurs licensed and insured?
